After having several hacking accident with SemoWeb, I try to register as a Reseller with HudsonValleyHost at October 22, 2011. My reason to join is because when I use their VPS service last year, they have been doing great. Fast support, and also fast server.
So, October 22, 1011, I purchase a Basic Reseller Package from HudsonValleyHost for $ 2.98.
After the HudsonValleyHost Reseller Account received, I try to make a request by Ticket (ID: 835523) asking for a transfer from SemoWeb reseller account.
This Ticket is answered by James R., and he is asking for my WHM Account and Password to be transferred. I gave him my 2 SemoWeb Reseller Accounts.
Saturday, October 22, 2011 8:50 PM
Hello,
To transfer the domain from another provider to HSV we need the reseller WHM login details to do this. Otherwise place the backup under your home directory to restore it for you and i am escalating this ticket to our management staff to assist you further regarding fee details.
Thanks for your patience.
James R.
Tech Support
Hudson Valley Host
Saturday, October 22, 2011 9:12 PM
Hi,
Ernie will need to authorize this, so we can do this for you. Please hold on.
James R.
Tech Support
Hudson Valley Host
Sunday, October 23, 2011 12:37 AM
Hello,
We are not able to migrate the accounts via WHM. Please upload the backup under your home directory to restore it for you.
Thanks for your understanding.
James R.
Tech Support
Hudson Valley Host
Because they can not help me transferring from SemoWeb / having problem transferring, I am asking for a refund since the Reseller Account is unusable. And then they send me an update
Sunday, October 23, 2011 9:56 AM
Hello,
I have created a file once again. Please have a try now.
Let us know if you need any further assistance.
James R.
Tech Support
Hudson Valley Host
Sunday, October 23, 2011 9:58 AM
Hello,
Ignore my previous reply. We are unable to generate backup in your WHM. If you have backup, Please upload in your public_html , we will do the migration gladly.
Thanks for your patience.
James R.
Tech Support
Hudson Valley Host
So, Monday, October 24, 2011 12:24 AM, I click the Cancellation Button in the WHMCS, and also put a message on it to ask for a refund.
But after that, my Reseller Account were terminated, no refund, and also I can not login in to their Client Area because my email address is removed and blocked from their system.
Last year, when I am using their VPS service, I made a cancellation because my business is busier, so I don’t have much time to manage it. But they also removed my email address from their system so I can not login to the Client Area.
One thing that make me upset is, 30 minutes after they said they can not transferring me to their server, I purchase a Reseller Account from CrocWeb, and CrocWeb can transfer my domain from 2 SemoWeb Reseller Accounts less than an hour without any problems
Altough CrocWeb said that the transfer progress could take up to 24 hours, they could completed the transfer less than an hour. And that makes me so happy.
HudsonValleyHost Point :
- Support Response: 9/10
- Problem solving : 2/10
- Understanding the Client : 2/10
CrocWeb Point :
- Support Response : 10/10
- Problem solving : 10/10
- Understanding the Client : 10/10